Key collections and returns at key machines

Keys for Sivakka apartments are collected and returned to the key machines. Loihde Trust and Caverion (formerly LukkoPro) manage the key machines.

The key machines are also used to return and collect keys at weekends and on public holidays. You can check which key machine will manage the keys to your property from the drop-down menus below.

The key machine operator will send you a message indicating the location of the key machine where you can pick up your keys or where you can return them. In general, the machine is listed in the pull-down menu below, but exceptions are possible.

Key collection

Keys can be collected from the key machine no later than 12.00 noon on the day of the start of the tenancy. Keys can be collected from the key machine two days before the start of the lease if the apartment is empty or the previous tenant has already returned the keys.

Return of keys

The keys must be returned to the key machine by 21.00 the day of the end of the rental contract.

If the keys are returned late, Sivakka will charge a daily fee for the excess days for the entire period of occupancy. If the late return of the keys affects the next tenant’s moving in or the start of renovation work, the locks will have to be reset at the expense of the person who has moved out.

Exceptions

In Sivakka apartments at Yli-Ii and Ylikiiminki, key collections and returns are agreed with the local property maintenance company.

Key collections and returns in Ylikiiminki apartments
Kiinteistöhuolto Jorape Tmi
Pikkuahontie 68
91300 Ylikiiminki
Tel. 0400 673 776
Arrange pick-up and return in advance by phone

Key collections and returns in Yli-Ii apartments
Property Maintenance Tmi Esko Viitala
Rekikuja 2
91200 Yli-Ii
Tel. 040 910 679
Arrange pick-up and return in advance by phone

Additional keys

Additional keys can be ordered either by e-mail: asiakaspalvelu@sivakka.fi or by calling 08-3148190. Sivakka will order the keys from the lock company, who will inform the resident of the completed keys. Sivakka will invoice the cost of the keys separately to the resident.

If a key is lost

If you lose your key or it is stolen, please contact Sivakka immediately at isannointi@sivakka.fi. If your tenancy ends within six months of the date on which the landlord was informed of the loss of your keys, the lock will have to be serialized. The cost of serialization will be charged from the tenant. This is to ensure that the next tenant will have key security.